SERVICE DESIGN: DESIGN FOR AGE-FRIENDLY WORKPLACES
In Collaboration wtih Ministry of Manpower (MOM), National Trades Union Congress (NTUC)
and Singapore National Employers Federation (SNEF)
Partnering York Hotel
Team of 3 with Hong Ling Yang and Vanessa Ong
Mentored by Dr Jung-Joo Lee, Ms Yvonne Yeo and Mr Anthony Howe
and Singapore National Employers Federation (SNEF)
Partnering York Hotel
Team of 3 with Hong Ling Yang and Vanessa Ong
Mentored by Dr Jung-Joo Lee, Ms Yvonne Yeo and Mr Anthony Howe
User ResearchWe interviewed the restaurant manager and workers, both elderly and young. We also observed/shadowed the elderly workers during the peak hours of operation. To understand their physical and emotional well-being, we conducted a pain-point exercise and anonymous sharing box which were then used as conversation starters for more in-depth sharing.
Initial IdeationTo aid with ideation, we co-designed with the elderly workers and discussed with the management team. We also carried out experience prototyping to test the ergonomics and the use of trolley through scenario roleplays.
Co-Design
Experience Prototyping
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